ICON

Payments

Credit Cards & Debit Cards

We accept VISA, MASTER and AMERICAN EXPRESS Credit Cards issued in India and we accept Debit cards of all banks issued in India. International credit/debit card transactions are also accepted through Paypal.

Firstcry.com is committed to provide you safe way of transacting online. All your transactions online are protected & secured by SSL (secure socket layer) technology from GoDaddy.com. It encrypts your credit card and relevant information during the entire transaction process. This encryption makes your shopping experience safe and secure.

All Credit card and Debit card payments on Firstcry are processed through secure and trusted payment gateways managed by leading Indian banks and payment gateway service providers. Firstcry uses latest 256-bit encryption technology to protect your card information while securely transmitting it for processing the payment.

Firstcry does not store Credit / Debit card numbers, CVV / Security Code, Pin for 3D Secure, Expiry date on any of its servers and only collects in a session while making a transaction. The said information may however be stored by Risk Management / Fraud Management Systems of banks/payment gateways with authority to do so. Risk Management / Fraud Management Systems are used for ensuring that payment card frauds are kept to minimum and all necessary information regarding payment cards is secure for you, us and the payment card industry.

EMI Payment Option

EMI stands for 'Equated Monthly Installment' and this option gives you the flexibility to convert your credit card purchases to monthly installments. With EMI you can pay for your order in monthly installments over a period (depending on the tenure and bank selected) instead of paying all at once. For Example you purchased a product worth 6000 on 3 months EMI then your monthly installment would be Rs. 2000 each spread across 3 months.

Supported Credit Cards for EMI and Tenure Options for EMI Payments

EMI schemes are currently available for HDFC, CITI, ICICI, AXIS, HSBC, KOTAK, SBI, Central Bank of India & IndusInd Bank credit cards with option to pay In 3, 6, 9 or 12 months EMI tenure plan. Upon successful completion of an order with EMI option, the EMI policy usage and terms and conditions of respective banks will be applicable. Any communication related to an ongoing EMI scheme should be addressed to the card issuing bank.

Minimum Order Value to Qualify for EMI

EMI payment option is applicable on all purchases worth Rs 3000 and above made on FirstCry.com using HDFC, CITI, ICICI, AXIS, HSBC, KOTAK, SBI, Central Bank of India & IndusInd Bank credit cards. The EMI facility is not available on purchase of Gift Certificates or Guaranteed Savings offers from FirstCry.com.

EMI Processing/Convenience Charges

FirstCry.com does not charge any customer any processing or convenience fee for the purpose of facilitating the EMI facility. Customers are required to contact the issuing bank for any queries related to EMI Processing/Convenience Charges.

You can also pay through Cash On Delivery (COD)

Can also pay through Cash On Delivery (COD). In this case you pay in Cash to the courier person while accepting the goods. COD payments would be accepted for orders with total invoice value up to Rs 15000/-.

Cash On Delivery Charges:

Order Value COD Charges Shipping Charges
Above or Equel to Rs.499 Free Free
Less than Rs.499 Rs. 50 Rs. 50

Placing a Cash-on-Delivery (COD) Order

1. When prompted to choose a Payment Option, select "Pay By Cash-on-Delivery"

2. Our Customer Care team will call you to verify the details.

3. Once verified and confirmed the order will be processed for shipment in the time specified, from the date of confirmation.

4. You will be required to make a Cash payment (no cheque or DD will be accepted) to our Courier Partner at the time of delivery.

5. For Cash on Delivery orders packages cannot be opened until complete payment has been made to the Firstcry representative.

Pay using PAYBACK Points - PAYBACK (formerly i-mint) is India's largest loyalty program. Start redeeming your PAYBACK points while making a purchase on Firstcry.com.

Provide your 16-digit PAYBACK Card number on the payment page after selecting "Payback" option. You will be redirected to PAYBACK Payment Gateway for your transaction. You can either Earn or Redeem PAYBACK Points in a single order.

Refund of Payment

If you have selected Cash on Delivery and order has not been delivered, there is no amount to refund because you haven't paid for your order. For refund of payments made using a Credit Card, Debit Card, Net Banking, or EMI, please get in touch with our Customer Care team. You can receive an instant refund in the form of a gift voucher after your order has been cancelled.

If you would like a refund to your bank account/credit card, the same will be processed by bank/payment gateway within 15 working days of order cancellation (Please note, refund of online payment can happen only once against an order). Payments made through Cheque/DD/Cash on Delivery will be processed within 15 days of receiving the Bank Details from you.

Refunds pertaining to product(s) which have been returned will be offered once we have received the product(s) back with us (and they are not in damaged condition) . Because of any circumstances beyond our control, if we are not able to service the order, we will inform you and initiate replacement of product(s) not available or refund against the product(s), as per your choice.

For payments made through any of the wallet gateways like Paytm, MobiKwik etc., the amount will be refunded to the original mode of payment.

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