RETURNS POLICY

Nauti Nati’s 15 day Returns Policy

We value your desire to shop with confidence, knowing that if you're not fully satisfied with your purchase, you can easily return it for an exchange or refund within the specified guidelines:

• The item was bought within the last 15 days.
• The product remains unused and in its original state.

- Hassle-free return policy: You can return products according to the conditions mentioned above if you're dissatisfied. For any queries, contact us at support@nautinati.com or reach out via WhatsApp for assistance. Typically, product pick-up occurs within 2-3 days.

- Exchange policy: You can exchange your product for the same item in a different size. The initial product will be collected first, followed by the delivery of the new item. If your requested item is out of stock, a refund will be issued.

To initiate an exchange, contact us via WhatsApp for prompt support.

- How will I be refunded for the return?

Refunds will be credited using the same payment method within 7 business days. For cash on delivery orders, account details are needed for processing refunds.

- How can we put in the request for return/exchange?

• To initiate a return/exchange, visit the ‘Help’ section on our website and locate the return/exchange link. Follow the link to complete the form for your request.
• Your unique "order ID" is provided in your order confirmation email.
• For additional assistance, utilise the website's contact us section or contact us via WhatsApp. Our whatsApp support number is: +91 8527578111.

- How long will the entire process take?

Please allow us 4-5 days for the return to reach us based on your location. Upon receiving the item, we will promptly inspect and process the return within 24 hours to ensure a swift refund.

Cancellation policy: If you cancel the order before shipment, you'll receive a 100% cash refund immediately. Once the product is dispatched, the standard policy applies.